Terms & Conditions
Noto Studio Payments
Payments can be made by credit card using our payment gateway Stripe or PayPal through our online store.
Security Policy
Noto Studio (NS) uses the Stripe Payment Gateway and PayPal for its online credit card transactions. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs via a separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
We use Secure Sockets Layer (SSL) encryption technology to protect all our customers’ online transactions. SSL encrypts your personal information including credit card number before transmitting it over the internet. If you would like further information, please review Stripe’s process via https://stripe.com/docs/security.
Delivery Policy
After placing an order with Noto Studio online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier or registered post within 14 working days. Delivery dispatch is subject to stock availability. Should you require your goods in a more timely manner, please provide a written request entailing your requirements as soon as your order has been placed.
If you have any delivery queries please contact us at info@notostudio.com.au.
Refund & Returns Policy
Please email us at info@notostudio.com.au if you are not satisfied with your purchase so that we can resolve any problems. Please note that we require notification via email of your intent to return an item within 5 working days of dispatch date. All postage and insurance costs of the return shipment are to be paid by the buyer.
Only items purchased online from notostudio.com.au may be returned.
There are no refunds on sale items unless faulty or not as described.
We request that you include your original packing slip with your parcel.
All items purchased must be returned in same condition as sent in their original packaging with swing/security tags still attached or they may not be accepted.
When trying on garments please take care to avoid any damage.
Refunds will be credited against your original method of purchase.
Please allow 5- 7 days for processing from the date we receive your return.
All sale items purchased online are final sale and cannot be returned for a refund unless faulty.
Exchanges can be offered where applicable.
We recommend you send returns via registered post or express post as NOTO Studio does not take responsibility for loss of items being returned. Please send all return items to:
NOTO Studio
32 Wangaratta Street
Richmond 3121
Australia
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.
Exchange
Once we have received your returned item we will process the exchange and dispatch your order. A new invoice will be sent via email and within the parcel.
Faulty
Noto Studio reserves the right to inspect returned items and deny return or exchange of goods if we do not deem them to be damaged or in the case of exchange, if they are not returned to us in original condition. If you have any further questions please don't hesitate to contact us at sales@notostudio.com.au
Tracking your Returns Parcel
If you elected to return your parcel via Australia Post using a trackable service, visit http://auspost.com.au/track/track.html and enter your parcel tracking number obtained from the post office.